Refund Policy

This policy applies to Postr subscriptions and one-time credit purchases sold by Gyankaar Technologies Private Limited. It should be read with our Terms & Conditions.

Nothing in this policy limits a refund, replacement, or other remedy that cannot lawfully be excluded under applicable consumer law.

1. How Postr purchases work

• Subscriptions: recurring plans are processed through PhonePe and grant the credits shown before purchase.
• One-time credits: credit packs are processed through Razorpay and are added after payment is verified.
• Creation credits: each image creation uses the number of credits displayed in the app.

2. Failed image creations

If Postr records a generation as failed, the reserved creation credit is automatically returned to your Postr balance. This is a credit restoration, not a cash refund.

A completed AI creation may not exactly match your expectations. Because AI output is variable, dissatisfaction with a successfully completed result does not normally qualify for a cash refund. You should review all output before publishing it.

3. Subscription cancellation

You may request cancellation using the subscription controls available in Postr. Cancellation stops future renewals after it is accepted and processed by the payment provider. Submit a cancellation before the next billing date and allow sufficient processing time.

Cancellation does not normally refund the current billing charge or credits already granted. Credits already used cannot be restored solely because a subscription was cancelled.

4. When a payment refund may be considered

Contact us promptly if:

• the same purchase was charged more than once;
• a verified payment was captured but the promised credits were not delivered and we cannot correct the issue;
• you believe a charge was unauthorized;
• a material technical failure prevented use of the paid Service for an extended period; or
• applicable law otherwise requires a remedy.

We may first resolve the issue by delivering missing credits, restoring credits, correcting the subscription, or extending access where that fully addresses the problem.

5. One-time credit packs

One-time credits are ordinarily final once they are correctly delivered. Credits that have been used are non-refundable. An unused pack may be considered only where required by law or where we approve an exception after reviewing the account and payment record.

6. Requesting a refund

Email contact@bharataiworks.com with:

• your registered mobile number;
• the transaction or payment reference;
• the purchase date and amount;
• a description of the problem; and
• relevant screenshots, without sharing an OTP, password, full card number, or banking credentials.

Please raise the request as soon as possible, preferably within seven days of the charge. A shorter period does not override rights you have under applicable law.

7. Review and processing

We generally review complete requests within 5–7 business days. If approved, we initiate the refund to the original payment method. Banks, PhonePe, Razorpay, or other payment participants may then require additional time, commonly 7–10 business days, to reflect it.

We cannot send a refund to a different payment instrument unless the original route is unavailable and an alternative is permitted after verification.

8. Chargebacks and unauthorized payments

Contact us first where practical so we can investigate promptly. We may temporarily restrict the affected account while a payment dispute or chargeback is under review to prevent further loss or duplicate reimbursement.

9. Promotions, taxes, and partial refunds

Any approved refund is based on the amount actually paid. Consumed credits, promotional value, non-refundable processor charges, and applicable taxes may affect the amount where permitted by law. We may provide a partial refund or service credit when it fairly reflects the portion affected.

10. Changes to this policy

We may update this policy for future purchases. The version shown at the time of a purchase, together with any mandatory legal rights, will guide our review of that transaction.

11. Contact us